Participants Terms & Conditions

The paragraphs below set out our terms and conditions for volunteers who agree to participate in market research activities, known as (“the Service”) supplied by Launchpad Research (“we”, “us”, “our”, “LaunchPilot”, “LaunchPanel”) to the Volunteer (“you”). Launchpad Research’s registered office is:
Unit 5 Apex Business Village
Northumberland Business Park
Newcastle upon Tyne
NE23 7BF

Registered in England & Wales No: 4403337

The Service consists of all features, market research services, tools & techniques mentioned on the Launchpad Research websites at and any other sites owned by Launchpad Research Ltd and any further features that we may introduce from time to time. By participating in the Service you are deemed to have understood and accepted these terms and conditions in full and agree to abide by them.

Definitions & interpretations

In these Conditions:
“VOLUNTEER” or “YOU” means the person who is submitting their personal data and participating in the service;
“CONDITIONS” means the standard terms and conditions set out in this document;
“THE LAUNCHPAD NETWORK” or “LAUNCHPAD” or “LAUNCHPAD RESEARCH”– The network of companies & brands directly related to Launchpad Research; LaunchPanel, LaunchPilot, LaunchField, LaunchDigital and Launchpad Research including franchisees and third-party providers;
“INTELLECTUAL PROPERTY RIGHTS” means any copyright, unregistered design right, registered design right, patent right, trademarks or any other form of industrial property rights (whether registered or unregistered) or any applications in relation to any of the foregoing owned, used, existing or arising in connection with the provision of the Services and the Materials;
“KNOW-HOW” means technical information, know-how, specifications and other information in the possession of the Service Provider relating to or in respect of the Services;
“MATERIALS” means materials (including but not limited to any computer software or hardware) supplied by the Service Provider in the course of the Services;
“SERVICE PROVIDER” or “US” means Launchpad Research;
“SERVICE PROVIDER’S WEB-SITE” means the Internet web site having the domain name address,,;
“SERVICES” means the Services (including any instalment of the Services or any part of them) which the Service Provider is to supply in accordance with these Conditions;
“CHARGES” means amounts owed by the Volunteer to the Service Provider for the Services;
“WRITING” includes telex, email, cable, facsimile transmission and comparable means of communication;
“SAMPLES” means any product, concept, design or packaging that the Client supplies for the Service;
“USER-TRIAL PRODUCT” means any product, concept, design or packaging that the Client supplies for the Service
“STUDY” or “STUDIES” means any market research project that a client has commissioned Launchpad Research to undertake;
“RESULTS” mean any report, conclusions or findings that arise as a result of the Service;
“VOLUNTEERS” means any person who conducts Trials for Launchpad Research or LaunchPilot under the Volunteer’s Terms and Conditions;
“PLATFORMONE” (PLATFORM) or ”PLATFORM” is the SaaS-based community management software designed for the market research industry that LaunchPilot uses to manage all aspects of our community including registration, profiling, task management and rewards;
“PAYPAL” is an e-commerce company that facilitates payments between parties through online funds transfers. With a PayPal account, customers are able to pay retailers/friends/family directly, add or withdraw funds and accept payments quickly and easily;
“LAUNCHPILOT ACTIVITIES” or “ACTIVITIES”’ – Any activities conducted by Launchpad Research or its subsidiaries, franchisees, affiliates, joint ventures or licensees including LaunchPilot Trials, LaunchPilot Panels, market research, surveys, accumulation of LaunchPilot PilotPoints, use of LaunchPilot Web Pages or any other activities in which LaunchPilot, the Launchpad Research network, its affiliates and participating companies engage you;
“LAUNCHPILOT PILOTPOINTS” or “PILOTPOINTS” – The points accumulated by you in the process of conducting LaunchPilot Activities that can be redeemed for cash via PayPal;
“LAUNCHPILOT LOYALTYPOINTS or “LOYALTYPOINTS” – The points accumulated by you in the process of conducting LaunchPilot Activities that have no financial value;
“LAUNCHPILOT ACCOUNT” or “ACCOUNT” – The expression of your LaunchPilot Profile & PilotPoint credit through LaunchPilot Web Pages or other means;
“LAUNCHPILOT PANELS” – The panels of Volunteers set up and administered by LaunchPilot;
“LAUNCHPILOT TRIALS” – The LaunchPilot Activity that involves your testing products (otherwise known as ‘samples’ or ‘user-trial products) or services;
“PLATFORMS” or “LAUNCHPILOT WEB PAGES” or “WEB PAGES” – The pages that constitute or are related to the website of LaunchPilot, Proprietary apps, software or platforms, Launchpad Research Network, its affiliates, clients and participating companies;
“AGREEMENT” – The Agreement set out in these Terms and Conditions.
Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended, re-enacted or extended at the relevant time.
The headings in these Conditions are for convenience only and shall not affect their interpretation.

Acknowledgement and acceptance

By using any of the pages of any site owned by Launchpad Research, its network and affiliate sites, or by participating in an activity for the Launchpad Network or by accessing and using any Platforms required to completed studies, you agree to be bound by these Terms. Should you not wish to accept these Terms, you must not accept to participate in an activity and exit the Web Pages and immediately cease participation in the study.

You understand that Launchpad Research reserves the right at any time and from time to time, to modify or amend these Terms or any part thereof, without notice to you. Your continued use of the Platforms and participation in any activity relating to Launchpad Research and the Launchpad Network constitutes an affirmative acknowledgement of any modification and your continued agreement to be bound by the modified terms.

The validity of this agreement

You acknowledge that Launchpad Research believes this agreement is fair. If any part proves not to be legally valid because it is unfair, it will not affect the rest of this Agreement and Launchpad Research is entitled to treat that term as changed in a way that makes it fair and valid.

Quality control and auditing

To assess quality standards Launchpad Research may monitor and record calls, entries made by you on platforms and emails sent from you to the Launchpad Network.

Terms of participation


To ensure that only you are able to access and operate any Launchpad Research Activities, you agree to follow the procedures:

  • You must take all reasonable steps to ensure that Passwords are secret. You must not disclose Passwords to anyone, including the staff of the Launchpad Research Network;

  • If you believe someone else knows a Password, you must change it through the relevant Platform as soon as possible;

  • You must not let anyone else access any of your Launchpad Research Network Accounts or Activities on your behalf;

  • If your security passwords are misused as a result of your negligence in maintaining the secrecy of your User Name and Password, you will be responsible for the consequences until you notify Launchpad Research of that misuse;

  • If you believe that there are unauthorised entries to Launchpad Research Network platforms, accounts, LaunchPilot Personal Profile, LaunchPilot Account, or any Activities then you must notify Launchpad Research immediately

Carrying Out Your Instructions

  • Launchpad Research will act on instructions received via email;

  • Once you have given an instruction you cannot cancel it. If requested, Launchpad Research may try to reverse it as far as possible;

  • Launchpad Research may, if we consider it justified, refuse to carry out an instruction or insist on written confirmation from you;

  • Launchpad Research may not if we think it justified, include your contribution to Launchpad Research Network Platforms or any Activities;

  • You can usually access the LaunchPilot Web Pages at any time. Routine maintenance, demands on the systems, and other circumstances may mean that it is not always available

Launchpad network product trials, studies & tests

Liability for Loss

Launchpad Research and its affiliate brands are not liable for direct or indirect loss to you. Examples where we are not liable include but are not exhaustive:

  • Loss of products that you are expecting to receive;

  • Allergic reactions to trial products and/or samples;

  • Other reactions, loss or irritations caused by trial products and/or samples;

  • Loss of income due to any reaction to trial products and/or samples tested by you;

  • Loss or damage to your system, hardware or software as a result of participating in studies

Charges For Trial Products and/or Samples

  • You will not be charged for any trial products and/or samples unless notified prior to receiving the trial product and giving your consent to payment;

  • You are responsible for any charges incurred in submitting your information on the Launchpad Network Web Pages and/or Platforms;

  • You understand that if you are not asked to return a sample or trial product, it is yours to keep free of charge but may have a shelf life limited to the trial period;

  • You agree to return samples & user-trial products at your own cost by the specified date if asked to do so;

Participation in Launchpad Network Product Trials, Tests & Research Activity

You agree to keep any details of research studies confidential. The research we undertake often concerns new products, concepts or ideas, so it is vital that any material you are shown during trials remains confidential. All study materials disclosed and discussed with you are for testing purposes only. The products and/or ideas shown to you and/or described to you are not available for sale and no offer of sale is being made to you. As such, your participation in research projects where new products, concepts or ideas will be shared with you is dependent on your signing/accepting an informed consent & confidentiality agreement that further states yours and your household’s agreement to not divulge, print, copy, download or share any part of the research or test products.  This agreement is legally binding. The rights conferred by this agreement are for the benefit of the contracting parties and for the party that commissions Launchpad Research and its network of brands to carry out  Product Trials and market research activities.

You understand that the quality and safety of the user-trial products are not the responsibility of Launchpad Research but that they are the responsibility of the manufacturers, suppliers or clients. The samples & user-trial products are no more likely to cause irritation than any product purchased in the shops and in the unlikely event that they do, you are unable to make a legal claim, except in the event of negligence on the part of the manufacturers, suppliers or clients. The samples & user-trial products supplied by the Launchpad Network have been certified by the manufacturers, suppliers or clients not to have been tested on animals. Launchpad Research makes no guarantee that user-trial products & samples have not been tested on animals but take every care to ensure that its clients are honest about their non-animal testing policy. You understand that you are not testing the user-trial products for safety and that all products have already passed appropriate safety, toxicological and dermatological assessments.

You accept complete responsibility for any allergic reactions howsoever caused. You are not knowingly affected by any known allergies that may result in a fatality or serious ill health and neither are any Volunteers that you have accepted responsibility for. It is your responsibility to immediately update your Personal Profile on our Membership sites such as and to accurately reflect any change if your health and ensure that you, or those whom you accept responsibility for, do not come into contact with any samples or user-trial products that may cause injury or irritation.  You agree to stop using a product if it causes an allergic or otherwise undesired reaction.

By voluntarily agreeing to participate in a product trial, test or research activity you understand and accept the following terms:

  • That you conduct the research, and that you will not get someone else to conduct the study on your behalf or allow non-household members to try the product or view a research study in progress

  • You will take part in user-trial products and use the products according to the instructions and for the required period of time, and respond to all questions relating to user-trial products & research activity by the specified date. You may be directed to stop participating in the study if you do not follow these directions, forfeiting all previously agreed compensation

  • To only sign up for product trials when you are available for the study dates specified and at the home address supplied

  • To provide full details of your name, address, telephone number, email address and any other details required by the Launchpad Network in connection with user-product trials

  • To update any details that you have supplied to the Launchpad Network as soon as possible after the occurrence of the change

  • That the Launchpad Network may not be able to supply the brand name of samples if they are confidential

  • You will not give away or sell samples or trial products to any third party

  • The Launchpad Network is not responsible for the contents of any samples or user-trial products. The responsibility of the safety of user-trial products is that of the manufacturer, suppliers or commissioning clients. Full contact details of any manufacturer may be supplied on request

  • That the Launchpad Network is not responsible for the condition in which samples or user-trial products arrive and do not compensate for the loss of samples or user-trial products in any way

  • You will report any damaged samples & user-trail products to your Launchpad Network contact at the earliest opportunity

  • You will adhere to instructions from Launchpad Research regarding unused or damaged products, packaging and other material provided as part of this study

  • You will store and use samples safely and in the manner of the directions provided by the Launchpad Network or its clients unless you have reason to believe that the directions are incorrect in which case you should not use the sample until you have sought further directions from the Launchpad Network contact

  • Hold in confidence any information, such as products, packages, pictures of products, usage instructions, descriptions of products, brands, brand concepts and/or ideas, which is disclosed to you directly or indirectly as part of your participation in the study

  • Neither use, disclose nor discuss the information provided by the Launchpad Network and its client, not even with your family and friends, except the person administering the study. You also agree that your obligations of confidentiality and non-use extend beyond your participation in research studies

  • Not to analyse and/or dismantle the products and packages provided to you during the study

  • Not resell or disclose any user-trial products or test materials to another individual

  • To not copy product ideas, and assign all ideas, developments, discoveries, works of authorship, designs, software, and/or inventions, whether or not patent-able, conceived by you as a result of your participation in the research to the commissioning client

  • Compensation for your time and commitment to undertaking a research project will be set out at the time of an offer to participate in a study. Compensation may comprise cash, vouchers, prize draw entries, charity donations, PilotPoints or LoyaltyPoints. Compensation will not be offered on all studies.

  • You agree to these terms and conditions for both yourself and for any of the children for whom you are legally responsible under the age of 18.

  • Contact Launchpad Research on +44 (0) 191 2504550, if for any reason you cannot perform or complete the test

  • You have the right to withdraw from user trials at any time, but will forfeit all accumulated and previously agreed to compensation

Intellectual property

All pages and content within the Launchpad Network Platforms, including but not limited to, text, graphics, audio, video, photographs, software, inventions, surveys, logos or other materials are the intellectual property of or are authorised for use by, the Launchpad Network and its licensors, business partners and affiliates, including all trademarks, service marks, copyrights, patents, database rights and trade secrets contained therein. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the Launchpad Network Platforms are the exclusive property of Launchpad Research or commissioning client except as expressly permitted in these terms and conditions, you may not modify, copy, reproduce, create derivative works, republish, display, upload, post, transmit or distribute in any way content available on Platforms without the prior written consent of Launchpad Research.


You hereby agree to indemnify and keep indemnified the Launchpad Network, its successors, franchisees, affiliates, commissioning clients, participating companies and assignees and each of its respective directors, officers, employees and agents from and against any and all liability, damages, losses, claims (including reasonable legal fees) resulting in any way from your participation in market research studies, tests, activities or use of platforms (including the provision of user content) or resulting from any breach of this Agreement whether such breach is carried out by you or by any other person through your Personal Profile or Account

Third-party websites

Links & embedded forms emailed to you, or included within the Launchpad Network Platforms may let you leave the associated Web Pages and enter into other website(s) (“Linked Site(s)”). The Linked Sites are not under the control of the Launchpad Network, and the Launchpad Network is not responsible nor shall it be liable for the contents of any Linked Sites or any links contained in a linked site or any changes or updates to such sites. The Launchpad Network is not responsible for webcasting or any other form of transmission received from any Linked Site. The Launchpad Network is only providing these links to you as a convenience and the inclusion of any link does not imply endorsement by the Launchpad Network of the site or any association with their operators.

User content

Use of the Launchpad Network Web Pages, Platforms and Materials and participation in Launchpad Network studies may allow you to interact with, or submit content that may be visible to the Launchpad Research Network, other Volunteers, and/or the commissioning clients.

You acknowledge that User Content provided by you is your sole responsibility. This means that you, and not the Launchpad Network, are entirely responsible for all User Content you upload, post, link to, email or otherwise transmit via your use of Launchpad Research Network Platforms or your participation in any Activities.

Launchpad Research does not control or pre-screen the User Content posted on Platforms or Web pages and does not guarantee the accuracy, integrity or quality of such User Content, and therefore assumes no liability in respect of the User Content.

You understand that by using the Launchpad Network Platforms, you may be exposed to User Content, and you agree that you must evaluate, and bear, all risks associated with the use of any User Content, including any reliance on its accuracy, completeness, or usefulness.

Notwithstanding the foregoing the Launchpad Network shall have the right in their sole discretion to refuse, edit, move or remove any such User Content, whether or not it violates these terms and conditions.

With respect to all User Content you elect to transmit to the Launchpad Network Platforms, you grant the Launchpad Network the royalty-free, perpetual, irrevocable, non-exclusive licence (with the right to sub-licence) to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, perform and display such User Content (in whole or part) throughout the world and/or to incorporate it in other works in any form, media or technology now known or later developed, for market research purposes.

In the course of using the Launchpad Network Platforms and/or participating in any Activities, you agree not to:-

  • Upload, post, link to, email or otherwise transmit any information that is unlawful in any way in the United Kingdom, or in the country in which you register or operate as a Volunteer;

  • Impersonate any person (whether living or dead) or entity;

  • Forge headers or otherwise manipulate identities in order to disguise the origin of any content transmitted through the Launchpad Network Platforms or provided through participation in Studies or Activities;

  • Upload, post, link to, or otherwise transmit any information that you do not have a right to transmit;

  • Upload, post, link to, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, “junk mail”, “chain letters”, “phishing emails”, “pyramid schemes”, or any other form of solicitation;

  • Upload, post, link to, email or otherwise transmit any material that contains software viruses or any other computer, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

  • Collect or store personal data about other individuals; or

  • Attempt to submit more than one vote per survey or do any other act that may affect the validity of any result obtained through any Activities termination

If you no longer wish to be a Volunteer please log in and use the link in your Account Settings to unsubscribe. LaunchPilot will then cease to contact you, subject to a 30 day administration period. You therefore acknowledge and agree that if you terminate your membership you may receive emails from LaunchPilot for a period of 30 days thereafter. In terminating membership, any accumulated PilotPoints will be forfeited.

You agree that LaunchPilot, in its sole discretion, may terminate or suspend your membership of LaunchPilot, or participation in any Launchpad Network or LaunchPilot Activities, or remove or discard any User Content, for any reason, including, without limitation, for lack of use, or if LaunchPilot believes that you have violated or acted inconsistently with the letter or spirit of these Terms.

You agree that any termination of your access to LaunchPilot Activities or under any provision of these Terms may be effected without notice, and acknowledge and agree that LaunchPilot may immediately deactivate your registration as a Volunteer and/or bar access to LaunchPilot Activities. Further, you agree that LaunchPilot shall not be liable to you or any third party for any termination of your access to the LaunchPilot Activities.

LaunchPilot reserves the right to terminate the LaunchPilot Activities or LaunchPilot Web Pages at any time. In such a case and unless specified otherwise, no LaunchPilot PilotPoints will be redeemable by any Volunteers. LaunchPilot will endeavour to communicate to all Volunteers the termination period, however LaunchPilot will not be liable for failure to notify any Volunteer regardless of the reasons. registration process

To become a Volunteer and to participate in any LaunchPilot Activities, you must be 18 years of age and a UK resident. You need to register with LaunchPilot and create a Personal Profile following the registration process set out below (the “LaunchPilot Registration Process”).

Prospective Volunteers may be required to complete a LaunchPilot registration survey or form each time they wish to join any LaunchPilot Activities. Registration surveys or forms include:-

  • The form available on the Websites, but may also include permission-based registration forms hosted on the websites of affiliates and/or third parties;

  • Registration forms hosted by LaunchPilot and accessed via third party websites; or

  • Registration forms accessed via links in an email sent to you by LaunchPilot or a third party where you have granted permission to receive such emails from these sources.

The registration survey or form may include any number of questions or maybe limited solely to the expression of assent to participate in any LaunchPilot Activities. undertaking regarding information provided

In consideration of LaunchPilot granting you access to the Web Pages, Platforms, and/or the ability to participate in any Activities, you agree to:-

  • Provide true, accurate, current and complete information about yourself as prompted by the LaunchPilot Registration Process;

  • Maintain and promptly update your personal membership details including the Personal Profile (see below) so as to keep it true, accurate, current and complete; and

  • Provide true, accurate, current and complete information about yourself as prompted by LaunchPilot whilst participating in any LaunchPilot Activities

If you provide any information that is untrue, inaccurate, not current or incomplete, or the Launchpad Network has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and current access to, use of, and/or participation in any Launchpad Network Activities. This is subject to your right to refuse to answer any questions relating to any Launchpad Network Activities or information requests.

Your personal profile and LaunchPilot account(s)

Upon completing the LaunchPilot Registration Process, Volunteers will be provided with a profile (“Personal Profile”) and an account (“LAUNCHPILOT Account”) for those LaunchPilot Activities for which PilotPoints and LoyaltyPoints are awarded (see below).

Only one Personal Profile is permitted per Volunteer and only one LaunchPilot Account is permitted per Volunteer for which PilotPoints & LoyaltyPoints are awarded. Any Volunteer found to have multiple Personal Profiles and/or LaunchPilot Accounts may have secondary Personal Profiles and/or LaunchPilot Accounts deleted. PilotPoints & LoyaltyPoints accrued in secondary LaunchPilot Accounts may not be transferred. LaunchPilot may demand proof of identity in the event of a dispute.

Each Volunteer must use a unique email address. (For example, this means that family members may not have an account using a shared email address, but must each have a separate account with a separate email address.)

LaunchPilot processes cash payments using PayPal only. Volunteers must have a valid PayPal account linked to the same email address as their LaunchPilot Account in order to receive payments.

Each Personal Profile and LaunchPilot Account must only be accessed by an individual Volunteer and may not be accessed by any other individual without the express permission and authorisation of LaunchPilot. You agree to notify LaunchPilot immediately if you become aware of, or suspect any unauthorised use of your login information, Personal Profile and/or LaunchPilot Account, or any other breach of security.

In the event of access to your LaunchPilot Account by another individual, LaunchPilot reserves the right to freeze the account until a resolution has been reached. LaunchPilot reserves the right to reclaim any incentive earned by access of the unauthorised user, for which the Volunteer will have no recourse against LaunchPilot.

Volunteers may accrue PilotPoints & LoyaltyPoints for their LaunchPilot Account in the prescribed manner detailed on the LaunchPilot Web Pages, including the completion of their LaunchPilot Registration Process and for participating in LaunchPilot Activities for which PilotPoints and LoyaltyPoints are awarded. The amount of PilotPoints & LoyaltyPoints available for participation in any LaunchPilot or Launchpad Network Activity will be notified to Volunteers via authorised communications before the commencement of the Activity.  Only PilotPoints have financial value.  LoyaltyPoints have NO financial value.  The Launchpad Network reserve the right to change, alter or amend the points reward system and will endeavour to communicate to all Volunteers any changes adopted, will not be liable for failure to notify any Volunteer regardless of the reasons.

Unless otherwise specifically notified, PilotPoints & LoyaltyPoints can only be earned by following all and any instructions stipulated as part of the LaunchPilot Activity. A Volunteer’s failure to correctly follow any required instructions or procedures may result in no PilotPoints & LoyaltyPoints being earned, for which the Volunteer will have no recourse against LaunchPilot.

LaunchPilot agrees to keep accurate information concerning a Volunteers LaunchPilot Account, PilotPoints & LoyaltyPoints gained during market research or other LaunchPilot Activities. Credit is not guaranteed for any single activity, although LaunchPilot will endeavour to inform you of any alteration to entitlements. No interest will be earned on PilotPoints or the equivalent cash value.

No payment will be made until the fulfilment level of £10.00 has been reached [1000 PilotPoints] and payments will be made in denominations of £10.00.

LaunchPilot reserves the right to change; the range of LaunchPilot Activities and through which PilotPoints & LoyaltyPoints may be accrued, and to vary the frequency of invitation to such activities and panels. LaunchPilot also reserves the right to alter the fulfilment level of PilotPoints required before PayPal payments can be redeemed.

PilotPoints & LoyaltyPoints may not be transferred to other LaunchPilot Accounts nor pooled together in any manner (LaunchPilot Accounts cannot be merged) and the sale or barter of PilotPoints or LoyaltyPoints is strictly prohibited. PilotPoints, LoyaltyPoints and Credit have no monetary value, and cannot be used for any purpose other than redeeming the designated PilotPoint reward. LaunchPilot may from time to time adjust a Volunteer’s LaunchPilot Account upwards or downwards in response to errors, which Volunteers acknowledge may arise or result from suspected fraud, for which we have full authority.

LaunchPilot reserves the right to terminate any LaunchPilot Account and erase Volunteer data that has been dormant for a period of 6 months or more. By ‘dormant’ LaunchPilot means, where the Volunteer has either not engaged with the platform or participated in a relevant LaunchPilot activity within the preceding 6-month period. Any accrued PilotPoints will be forfeited and rewards will be declared null and void.

You are not obliged to participate in any surveys or market research.

Your personal data and LaunchPilot

LaunchPilot and its associated divisions comply with the United Kingdom General Data Protection Regulations (UKGDPR), 2018. All research is undertaken in accordance with the Market Research Society (MRS) Code of Conduct as well as ESOMAR guidelines. These clauses are in addition to the LaunchPilot Privacy Policy.

The information LaunchPilot holds about you is confidential. We collect and use your information in the following situations:

  • Where the law permits or requires it, even without your consent;

  • Where we have your consent;

  • Where the use of your information is necessary for the delivery of market research services to our clients; or

  • Where we require it to confirm your identity; LaunchPilot may make searches on publicly held records including electoral register information

Your LaunchPilot account allows you to view the personal details we hold about you and can also be updated when logged in. On occasion, it may be necessary to ask for additional information. In these cases, we may contact you using the details that you have provided in your account. At no point will we ask for information unless it is in relation to the delivery of the Service.

You agree that LaunchPilot may keep your personal details, given by you on the community software PlatformOne. This includes:

  • Details you provide on registration surveys & forms, profile surveys (including Personal Profiles) and any other entry made by you at any time whilst on the LaunchPilot Web Pages, Platforms or engaged in any LaunchPilot Activity;

  • Details you provide during telephone audits;

  • Analysis of your performance on the Service; and

  • Information from your operation of the Service

When you use the Service and  Platforms, system information such as your IP address (internet protocol address) may be shared. An IP address can tell us your router location i.e. town/county but does not divulge your precise location i.e. your street address.

LaunchPilot, the Launchpad Network, its affiliates and participating companies may use and update this centrally held information to provide:

  • Services & identify trials and studies that might be suitable for you unless you have requested not to receive this information;

  • Monitor or record telephone calls with you in case the Launchpad Network needs to audit your participation in any LaunchPilot Activities;

  • Prevent and detect fraud;

  • Update records; and

  • For research and statistical analysis with the aim of improving its services

You understand that it is important that you provide accurate information; if you give false or inaccurate data and LaunchPilot suspects fraud, LaunchPilot will record this and use the information in any manner necessary to maintain the quality of the Service.


Prize Draws

LaunchPilot may ask you to participate in LaunchPilot Activities, which will enter you into a prize draw. Such draws will be governed by the respective terms and conditions specified and displayed for each prize draw.


All notices given by the Launchpad Network to Volunteers will be sent to their designated email address provided by them during the LaunchPilot Registration Process or data provided at the stage of recruitment.

These Terms, the Launchpad Research Privacy Policy, and an equivalent Informed Consent & Confidentiality Agreement constitute the entire Agreement between you and the Launchpad Network and supersedes any prior Agreements, arrangements, statements and understandings between the Launchpad Network and you.

A waiver by Launchpad Research of any breach by you of any of the provisions of these Terms or the acquiescence of Launchpad Research to any act (whether of commission or omission) which but for such acquiescence would be a breach as aforesaid shall not constitute a general waiver of such provision or of any subsequent act contrary thereto.

In the event that any term of this Agreement is held to be invalid or unenforceable for any reason, the remainder of this Agreement shall remain valid and enforceable.

For the avoidance of doubt, nothing in this Agreement shall affect your statutory rights.

Launchpad Research has notified the Information Commissioner’s Office of its activities under the United Kingdom General Data Protection Regulations (UKGDPR) 2018, registration numbers Z2068438.

The law covering this agreement

The Contract shall be governed by the laws of England and Wales, and the Client agrees to submit to the exclusive jurisdiction of the courts of England and Wales. You and Launchpad Research or its subsidiaries, franchisees, affiliates, joint ventures or licensees operating the Service in your country agree to laws of England and Wales for disputes. You can also pursue remedies in courts of any other appropriate jurisdiction.

Updated 10th February 2022